If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.
If you are cancelling please telephone us as soon as possible, and at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else.
Alternatively you can cancel your appointment online using Patient Access app if you are signed up to the service. You can also cancel via the appointment confirmation text you would have received.
Please remember that there may be a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place. On average about 230 appointments are missed each month
Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).
Repeated failure to attend booked appointments is a significant waste of NHS resources. Please see Missed Appointments for more information.
All our calls are handled from our Integrated Care Navigation Centre and be contacted on 03300 536 456*.
For same day urgent requests, you will be asked for the reason for this as this will help our clinician to prioritise your health needs.
The best time to call for non urgent requests is after 11am.
You may be given a same day appointment or a phone call by a clinician to discuss your health needs in the first instance. You may be sign posted to a more suitable service which will meet your health needs.
* All calls made to Teldoc phone numbers are recorded for training and monitoring purposes.
Contact your doctor online and get health advice.
See here for more information – Online Consult
Book face-to-face or remote online appointments with your GP, nurse or clinician at a time that suits you.
Order your repeat prescriptions online, with convenient delivery of your prescription to your local pharmacy.
See – Patient Access for more information.
6.30pm – 8pm Weekdays and Saturdays 9am – 5pm.
Please note: We do not open Sundays or Bank Holidays.
All appointments are pre-bookable and released two weeks in advance.